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Home > Terms & Conditions

Terms & Conditions

1 - Terms of Use

It is essential that you read and agree to TUNISIA DIRECT's terms and conditions and this website's terms of use listed below before you book travel arrangements, hotel bookings or other services.

2 - Governing law and Agreement

By accessing, using, browsing or booking on this site you agree that you have read, understood and agree to be bound by these terms of use and you agree to comply with all applicable laws, rules and regulations. Any travel arrangements, hotel booking or other services you purchase using this site will constitute a legal agreement between you and TUNISIA DIRECT. Please note that in order to book travel arrangements, hotel rooms or other services on this site you will be required to accept the relevant TUNISIA DIRECT's booking conditions. The booking conditions form the legal contract between you and TUNISIA DIRECT and govern the terms on which travel arrangements, hotel bookings or other services are offered and sold on this site. No contract shall be formed between you and TUNISIA DIRECT until you have received confirmation that TUNISIA DIRECT has accepted your booking.
Who can buy travel arrangements, hotel stays or other services through TUNISIA DIRECT?
This site and its services are only available to people, companies who, and parties that may, lawfully enter into and form contracts under Tunisian law. You must be aged 18 years or more to book a service from this site and there must be at least one adult (18 years or more) travelling on any one booking. Your booking is made direct with TUNISIA DIRECT. This website is for use by companies and members of the public only to make direct bookings. On any flights, passengers comfort and safety are always a priority. During maternity expectant mothers require a medical certificate stating the duration of the pregnancy and fitness to travel after 28 weeks, however travel is not permitted under any circumstances after 32 weeks. Current medical advice also recommends that mothers with new born babies do not fly within several days of the birth. Other airlines may differ so please ask for current information at time of booking. TUNISIA DIRECT cannot be held liable for failure by the passengers to comply with this recommendation.This website has been designed for use within Tunisia. By accessing this website you are agreeing that the Courts of Tunisia will deal with any disputes which may arise between you and us, and that Tunisian law shall be the applicable law.

3 - Ownership and Use of material and information on our Website

This website displays brands, trademarks and registered trademarks which are registered in Tunisia and/or other countries. Other product and company names mentioned on this website are proprietary to their respective owners. You are not licensed to use any of the marks on our website unless written permission is granted, and you may not meta tag any of these marks. Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this website, including (without limitation) all text, sound, photographs, images, logos, videos, 360° maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the "Non-Commercial Use Only" section above, material and information, either whole or in part, from this website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner's prior written permission.

4 - Variation of Terms of Use

These terms of use may be revised from time to time. If they are revised, we will post the revised version on this site. The revisions will be effective immediately. Please re-read these terms of use from time to time even if you have previously used this site. By using this site after we have changed the terms of use, you will be deemed to have accepted the changes. If, for any reason, you do not agree to abide by our terms of use, please do not use this site.

5a - Non-Commercial Use Only

You may only use this website for your own personal use (which will at all times be reasonable and not abusive) or for purposes legitimately connected with purchasing our products and services. You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.

5b - Commercial Use Only

If you are a travel agent or a tour operator you are permitted to use any of the material contained in this website with the purpose of promoting, booking and selling the products and services of TUNISIA DIRECT only.

6 – Booking, Cancellation and Payment

Booking and payment conditions contain limitations and exclusions of liability to any person(s) who books and/or takes any of the services and/or travel and/or accommodation arrangements advertised on this Site. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed. Method of payment: Bank transfer only to TUNISIA DIRECT bank account (details supplied at the time of confirmation)

Deposit: 20% to be paid 8 weeks before travel date. Final payment : 80% to be received 2 weeks before arrival date.

Payment & Cancellation :
• The above payment deadlines are when the money should be received and cleared in TUNISIA DIRECT bank account. This normally takes some time, You need to process the payment at least 1 week earlier.
• Cancellations and amendments made after the payment of the 20% deposit and up to 2 weeks prior to arrival date, incur no cancellation charges. 
• After the payment of the 80% balance 2 weeks before arrival, there is a charge of 50% for any cancellation made up to 3 days before arrival.

• Cancellations made 3 days before arrival or later incur a charge of 100%.

7 - Your Holiday Contract

As soon as, but not before, we are credited with either your deposit or full payment your contract with TUNISIA DIRECT takes effect. Once the contract is made, we are responsible to you to provide the services you have booked and you are responsible to us to pay for it subject to our advertised terms and conditions. Please note it is important to check carefully the written confirmation of your booking when you receive it, or, if booking late, that all the details are exactly as requested at the time of booking. Our responsibility is to provide you with the services you have booked as described on our website and as confirmed to you.

8 - If You Make Changes

If you wish to change any of the details of your booking once it has been confirmed by us, we will do our best to accommodate these changes. It should be noted however, that we have no obligation to make any change other than to allow you or a member of your party who is prevented from travelling to cancel the booking. Any changes must be confirmed by email by the person who made the booking. These changes have not been noted unless you receive a receipt of email from us. Please note that a change of resort or flight will be treated as a cancellation and re-booking. Please note too that we cannot accept any changes communicated to us by any other person on the booking. If you want to change any details of your booking concerning accommodation or names in your party, we will endeavour to help. Please note: Some types of accommodation are priced according to the number of people staying in a room. If someone in your party cancels, the booking cost will be recalculated according to the revised number of people sharing a room. 

9 - If We Cancel or Make Changes to Your Holiday 

Our website is prepared many months before the holiday season commences so changes may be made to the information contained in it. If any changes occur before you book, we will tell you at the time of booking. It may be necessary, even after we have confirmed your booking, to amend your holiday arrangements. Most changes will be minor and will have little effect on your holiday. If possible, we will inform you as soon as possible before your departure but will have no other liability to you. 
Occasionally we may have to make an important change (including cancellation) to your holiday after confirmation. Important changes are as follows:

* Change of itinerary, * Change of resort area, * Change of accommodation where the new accommodation is of a lower category (where applicable).

If we have to make such a change we will notify you as soon as possible and you may then : 
a) Accept the change and the contract between us will be adjusted to incorporate the change.
b) Purchase another available holiday from us at its advertised price. 
c) Withdraw from the booking completely in which case we will refund all monies paid to us.


10 - Our Liability to You

We accept full liability for the proper performance of our obligations under our agreement with you for the provision of your holiday. If you or any member of your party suffers damage as a result of our failure to perform, or our improper performance of our agreement with you for the provision of your holiday, we accept liability except in the following circumstances:
a) if the failure or improper performance is your fault or the fault of any member of your party.
b) any unusual and unforeseeable circumstance beyond our control, the consequences of which could not have been avoided even if all due care had been exercised


11 - Flights

The flights we offer are scheduled to be operated by Tunisiair Express. However, we reserve the right to change airlines and aircraft type without notice. Such changes will not be regarded as “important” and you will not be entitled to cancel your holiday without paying the appropriate cancellation charge. After confirmation, flight times are subject to alteration by, amongst other things, the various airport scheduling committees. You may be entitled to cancel your holiday booking without penalty or to receive compensation when the change to your flight times is 24 hours or more. All bookings are accepted subject to the Civil Aviation Authorities granting the relevant licenses. You are reminded that aircraft captains have absolute authority over the aircraft and its passengers while boarding or in flight. The captain or other authorised representatives of the airline can refuse to carry anyone if they are unruly or deemed unfit to travel or are seen as a danger to the flight or any other passengers. This decision is final and not open to appeal. If you are refused carriage in these circumstances, your holiday will terminate immediately as will the contract between you and TUNISIA DIRECT and we will have no further responsibility or liability to you.
Luggage allowance on domestic flights is 15 Kg per passenger.


12 - Indemnity

When you book a holiday you accept responsibility for the proper conduct of yourself and, if travelling with others, your party whilst on holiday. We reserve the right to cancel any holiday at any time. We also reserve the right to cancel or terminate your holiday and/or that of any member of your party due to misconduct. If your actions or those of any member of your party cause damage to the accommodation in which you are staying or cause delay to any flight or other means of transportation, you agree to fully indemnify us against any claim (including legal costs) made against us by or on behalf of the owners of such accommodation or other operator of such flight or other means of transportation.


13 - Travel Insurance

Travel insurance is a vital part of your trip. No-one wants anything to go wrong on holiday, but if it does, insurance can take away at least some of the pain and hassle. If you have your passport stolen on the beach, drop your camera in a club or have to see a doctor about a sunburn or dodgy tummy, insurance is often the only way you can avoid being out of pocket. Here are a few pointers.
• Always buy insurance before you travel. It can be very difficult or impossible to arrange once your trip has started. Buying insurance that covers cancellation when you buy your holiday will give you peace of mind should you have to cancel unexpectedly.
• Always provide your insurer with the correct information regarding ages, places and pre-existing medical conditions. Not disclosing these could lead to your policy being void.
• Check the small print of your insurance policy. The cheapest insurance may not offer you enough cover for your needs. It may also exclude certain activities and items. Check also for the amount of the policy excess - the amount you have to contribute to the cost of replacing the stolen item.

• Remember to take your travel insurance documents with you on your trip. It is worth noting down the emergency contact numbers and your policy reference numbers and carrying them with you at all times. • Don't keep your travel insurance documents with your wallet, camera or anything else that is likely to get stolen. Remember, travel insurance will not only cover you for lost or stolen items, but also look after hospital bills, repatriation costs or cancellation. 

Always ensure your insurance covers you for any activities you may be undertaking on holiday. Most general policies exclude sports such as scuba diving or ski-ing, so make sure you buy the correct policy for your needs. < We hope you found these tips useful. To help you enjoy your holiday more.


14 - Passports/Visas/Vaccinations/Foreign Office Advice 

All members of the travelling party must each possess a valid passport and visa (if applicable). Be certain to apply in time. You must also ensure you have had all applicable vaccinations before you travel. For up to date information please consult your local doctor. Alternatively check out the Extra Travel Information section on this site. If you fail to obtain the relevant documentation and vaccinations before you travel you will be solely responsible for any costs, loss or damage which you or incur as a result of that failure. TUNISIA DIRECT shall not be liable for any such.


15 - Disclaimer

Access to this site is free. However, you access and use it entirely at your own risk. Except as stated in these terms of use we make no representations or warranties in respect of the site, its contents or performance and all conditions and warranties that might otherwise be implied by statute or at common law are excluded to the fullest extent permitted by law. In particular, we do not accept responsibility for the material supplied by independent contributors. The amount of material we receive makes it impractical for us always to vet it before it goes on the site or to check its accuracy. Instead we require and expect contributors to ensure that the material they contribute is legal and accurate. We strongly recommend that if you intend to rely on any information on this site you double-check its accuracy by reference to another source first. In addition, we do not promise that this site will always be available or that its operation will be error free, nor do we accept responsibility for any adverse effects of accessing it, or downloading material from it. TUNISIA DIRECT does not accept any liability for any losses or claims arising from any inability to access this site, any interruption in the conduct of any auction or any failure to complete a transaction. This includes adverse effects resulting from the downloading of viruses, the loss or corruption to material that is downloaded or any programs or data already on your system, and website-browser incompatibility problems.

16 - Travel Guides Content Disclaimer

TUNISIA DIRECT does not accept any responsibility for the information or services described in its travel guides. You may wish to check any information you intend to rely on by reference to another source first. Any links on features and the addresses of other websites have been included for your convenience only. The inclusion of a link does not imply that we endorse or accept any responsibility for the linked site, its content or its provider. Access to a linked site will be subject to that site's own terms and conditions, to which you should refer. Opening times and admission prices for any places of interest featured were correct at the time of writing.
17 - Terms and conditions - General statutory rights These terms and conditions do not affect your statutory rights Information About You, Data Protection and our Privacy Policy. We will store and use the information you supply us, or which is supplied to us ("your information") for the purposes set out in our Privacy Policy. You will be/would have been asked to agree to our use of your information at the appropriate time. If you do not agree, we cannot accept your booking.

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